Salon Policy

Before your lash appointment

Avoid coffee as this may affect the treatment for example, your eyes will flutter which will make it difficult to perform the treatment.

Remove all make up.

Do not curl your lashes with an eyelash curler.

Clean your lashes (recommend with an oil free lash cleanser).

If you wear contact lenses, please remove prior to the treatment as the fumes from the glue may enter the eyes and onto the contact lenses which may cause redness and irritation to the eyes.

For aftercare instructions, please refer to the Aftercare section.

Lash infills

Before your lash appointment

It will be considered an infill when:

there is 25% lash extensions left after removal of grown out lashes, lashes that have grown in different direction or volume fans that have closed.

Full set is required after 4 weeks

New customers

Before your lash appointment

Cancellation policy

Please allow additional 15-30 minutes consultation time if you are a new customer. The additional time (i.e. for extensions) allows the lash stylist to discuss with you the perfect lash recipe that is suitable for your life style. Please also allow additional 15 to 30 minutes if removal of existing lashes is required.

Cancellation policy

No mobile phones and guests

Cancellation policy

Please provide us with at least 48 hours notice for change or rescheduling of your appointment as this will leave the appointment open for clients who may wish to book.

No mobile phones and guests

This is to maintain a quiet and relaxed environment for our clients during the treatment and ensure that the experience at the salon is enjoyable. This is a time to catch up on some well deserved rest (lash nap) but most importantly, to allow the lash stylist to produce beautiful sets of lashes for all our customers

Payment

No mobile phones and guests

We encourage our clients to arrive on time to keep our salon running smoothly. Arriving late to your appointment may result in reduced treatment time and full payment is still required.

Full payment will be charged for no-shows and non-attendance of appointments.

We accept Eftpos, major credit cards and cash.

Gift cards

Any feedback or issues post application?

Referral discount & New Client discount

Gift cards for any occasions are available at the salon.

Gift cards have a 3 year expiration date.

Referral discount & New Client discount

Any feedback or issues post application?

Referral discount & New Client discount

Each time you refer a friend, both you and your friend will receive $15 off your next treatment. The referred client must fulfil their appointment to qualify for the discount.

Promotions and referral discounts are applied to treatments over $65.

Any feedback or issues post application?

If you are not happy with the set or have any problems with your lashes such as major fall outs, please contact the salon within two (2) days of your application as you may be eligible for a free 30 minute infill. This will also allow us to troubleshoot and determine reasons for the fall outs.

Our focus is to ensure that our customers are satisfied with the service, so we would love to hear your feedback!